Free Shopify dispute draft
Shopify chargeback response letter generator.
Draft the first-page response for a Shopify delivered-order dispute, then use the checklist to decide which screenshots and records need to sit behind it.
Build the response around the Shopify order record.
This browser-only tool drafts a merchant statement for item-not-received and delivered-order disputes. It does not submit, store, or validate evidence.
Use Shopify-native proof
Start with the order page, fulfillment timeline, customer details, risk indicators where relevant, and the exact shipping address supplied at checkout.
Tie tracking to the order
The carrier page is stronger when the response also shows the matching Shopify order number, fulfillment event, delivery date, and customer address.
Manual letter review
$9One second pass on the response-letter structure, evidence gaps, and risky wording before you build the packet.
Start letter reviewChecklist before submitting through Shopify.
- Export or screenshot the Shopify order page, order total, payment timestamp, and fulfillment status.
- Capture tracking proof with delivered status, delivery date, city or ZIP, and address match where available.
- Add the customer support timeline only where it helps answer the disputed reason.
- Attach the shipping, refund, and delivery policy that applied when the customer purchased.
- Remove extra personal data and avoid claims the documents cannot support.